Frequently asked questions
Everything you need to know about our shipping services.
Are there restrictions on what I can send?
Yes, some items are prohibited: hazardous materials, unauthorized perishables, and similar goods.
What if my parcel is lost?
Contact customer service immediately with your tracking number.
How do I track my shipment?
Enter your tracking number on the tracking page to see real-time status.
Which areas do you cover?
We deliver locally and nationally (Kinshasa, Lubumbashi, Goma, Matadi…) and offer international solutions.